If you are looking for a remote job that’s flexible, online chat jobs have to be on top of your list. Companies always need customer service reps to help customers. The job only requires basic computer skills but needs a customer-centric mindset.
Online chat reps help customers through email or live chat. Most people love this rather than spending all day on the phone. Let’s take a look at the companies that hire for online chat jobs.
Work from home companies for online chat jobs
Outplex
Outplex hires chat support representatives in the US, Dominican Republic, and Colombia. These agents will handle customer queries and resolve their problems online. You will need to have good communication skills for this job. Prior customer service experience is a plus, though not required. It pays up to $14 per hour.
Asurion
Asurion hires online chat agents to handle insurance claims and answer technical questions regarding their devices and home appliances.
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LiveWorld
LiveWorld is a digital agency that is always looking for social media reps. You need good communication skills and must be able to multitask. Hours are flexible and the job pays up to $15 per hour.
ChatShop
The ChatShop hires human chat agents to work alongside AI chatbots to provide a competitive advantage for companies. The company operates in the US and UK. The company helps visitors to a website convert to paying customers by engaging them in discussions. The average pay is $10 per hour.
Apple at home
Apple hires Home Advisors to provide remote support and help customers troubleshoot Apple products. You can even work full-time if that’s your preference. Apple pays $18 for this role.
SiteStaff
SitesStaff is another live chat service provider that hires customer service reps. Pay is $10 per hour. The company prefers US-based college-educated candidates for its roles.
Arise
Arise is used by many Fortune 500 firms for call center support. You work as an independent contractor and can earn up to $20 per hour. Hours are flexible.
ModSquad
ModSquad hires social media moderators to manage online forums and help customers. You are paid per chat but on average, you can make up to $15 per hour.
Site123
Site123 hires online chat specialists for sales. Agents work remotely. You will be working for companies that build websites handling sales-related queries.
Skills needed for online chat jobs
Problem-solving
Online chat agents are provided basic training on how to resolve customer problems. But if you are able to think and solve problems yourself, you will be way ahead of your peers
Typing speed and good grammar
Online chat jobs involve a lot of typing. So typing at 50 to 50 words per minute without spelling or grammatical errors is important.
Customer service
Customers are not always right but providing good customer service is a key part of the job. You may need to deal with customers who are upset about something and want their problems resolved quickly.
Multitasking
You will be handling multiple customer queries at any given time. So the ability to stay on top of multiple issues at one time is important.
How to make the most money as an online chat agent
Be flexible
If you can work nights or weekend shifts, companies will likely pay more. As a benefit, the workload is also considerably lighter at night than during the day.
Bilingual
If you speak a second language, your pay will be higher. For many companies, customers are bilingual, so the demand for bilingual customer support agents is high.
Bottom Line
Companies hire online chat reps to help answer customer queries. The job is easy to do for most and can be done remotely. All you need is an internet connection and the willingness to help customers. Pay varies based on experience. With some experience, you can easily make more than $20 per hour.
